1. Contact us
Email info@illucoaustralia.com with your order details.
What can be returned?
Eligible for return
- Products purchased within 14 days
- A proof of purchase is required
- Products must be in their original condition and packaging.
Not eligible for return
- Custom-fitted loupes for change of mind
- Opened or used stock items
- Loupes with prescription lenses
Read our refund policy
Our refund policy explains eligibility, custom-made product conditions, stock item returns and how remedies are assessed.
Frequently asked questions
Can I return custom loupes?
Custom-fitted loupes are made to individual measurements, so change-of-mind returns are not accepted.
Can I return stock items?
Stock items may be eligible if they are unused, unmodified, in original packaging and within the policy period.
What if my item arrives damaged?
Contact us immediately with photos and your order information so our team can assess the issue.
Need help with a return?
Our Australian team can assess your situation quickly and help you decide the next step.