Free shipping
Free standard shipping on orders over $2000 within Australia.
Shipping information
Shipping costs
Shipping costs are calculated based on your location, order weight and selected shipping method. We offer free standard shipping on orders over $2000 within Australia.
Shipping delays
While we strive for prompt delivery, delays can occur due to circumstances outside our control. If there are issues with your order, we will notify you and work with you to resolve the matter.
International shipping
Currently, we only ship within Australia. If you require international shipping, contact our customer service team to discuss your requirements.
Order tracking
Once your order has been dispatched, we will send you a tracking number by email. You can track progress through our courier partner's tracking system.
Delivery address
Please ensure your shipping address is accurate and complete. If you notice an error after placing an order, contact our support team as soon as possible.
Returns and exchanges
For information about returns and exchanges, please refer to our Returns Policy page or contact our support team for assistance.
Frequently asked questions
How long will my custom loupe order take from start to finish?
From the point your measurements are confirmed and payment is processed, custom loupes typically take 4-6 weeks to produce and ship. You will receive tracking updates at dispatch.
Can I get my order faster?
Stock items can usually be dispatched faster. Custom products require manufacturing and quality checks before dispatch.
What if my order arrives damaged?
Contact our team as soon as possible with photos and your order details so we can help resolve the issue.
