Our Wholesale Partners
Our Wholesale Partnerships
At ILLUCO Australia, we believe that the right partnerships are built on more than just distribution — they are built on shared values. That’s why we carefully select our wholesale partners based on their commitment to customer care, dedication to innovation, and reputation for outstanding service.
We are proud to work alongside trusted partners who share our vision, including:
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Team Medical in Australia
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USL Medical in New Zealand
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AMA Medical Products in Western Australia
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Hudson Health in Australia
By working with these respected organisations, we ensure that every clinician, student, and healthcare provider has access to world-class optical products backed by the highest level of support.
ILLUCO Australia is proud to collaborate with wholesalers who value long-term relationships and consistently go above and beyond for their customers. These partnerships allow us to extend our reach while staying true to our promise: providing clarity, precision, and reliability in every product we supply.
Try before you Buy offer - Loupes and Dermatoscopes
We understand that choosing your diagnostic tools can be a personal choice and to accommodate you we offer a try before you buy option, so you can ensure that you are comfortable with your loupes and dermatoscopes prior to purchase. **Please note that this offer is only available to the instant loupe range and not available when Prescription lenses or custom made options are required.
How try before you buy works.
1. Choose your product
Identify the products that you want to purchase and then add to cart.
2. Trial Period
Try for 10 days after delivery. Your card will be authorized but not charged.
3. Secure Payment
After your trial keep what you love and return the rest to us within 5 days of your trial period finishing. Only pay for what you keep.
Getting Started
To submit a Try-Before-Buy order, on an eligible product page, look for the "Try Before You Buy" button to add the product to your cart.
Your Cart
You can see that the product has been added to your cart and is marked as "Try Before You Buy". You can also add other items to your cart at the same time even if they are not eligible for this feature.
Checkout
On the checkout page, you will see that the total due today is zero. Fill out the checkout information and Place the order. Your payment card will only be authorized for the amount but not charged until the end of the trial period then it will be charged only if you do not submit a return request.
Post Purchase
You will have 10 days from the delivery date to try the product and keep it if you like. Your payment card will only be authorized for the amount but not charged until the end of the trial period then it will be charged only if you do not submit a return request. To start a return contact us at info@illucoaustralia.com.
You will receive notification and reminder emails on each step of the way.
FAQ's about try before you buy
These are the frequently asked questions about how the try before you buy option works for you.
As a shopper, you select the Tryon purchase option when adding items to your cart. At checkout, you will not be charged. Authorization for the full amount of your order will be placed on your credit card to reserve funds in the event you choose to keep your items, but you will only be charged for kept items. Your trial begins once the package is delivered, at which point you will have the length of the trial to try your items at home, decide what to keep, and return the rest.
When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future. Rest assured that if a refund is required at any point, even after a trial has ended, that refund will be processed. Refunds are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.
Your trial will begin once you receive your package. Tryon works with our Partners to monitor for Carrier updates and when we see your order is delivered you should get a friendly email letting you know that your Trial has begun.
Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing info@illuco.com to request an extension.
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